Help from 1win support team in India

1win live support chat is the fastest way to get help on the website or app. Use it when you need quick answers while playing or making payments.

How to start live chat

• Tap the chat icon at the bottom corner of the site or app.
• Enter your name, registered mobile or email, and select a topic.
• Type your question and send.
• A support agent joins the chat and guides you step by step.

When live chat suits you best

• Login issues, password reset, or OTP not coming.
• Questions on deposits, withdrawals, or payment status.
• Basic KYC document doubts and verification status.
• Bonus questions, free bets, or wagering rules.
• Game-related questions during play, such as frozen screen or bet not showing.

Chat timings, languages, and response time

• Service available 24/7 on website and mobile app.
• Usual languages: English and Hindi, and at times other Indian languages as per agent availability.
• First reply normally in 1–3 minutes, longer during peak events.

Tips to get faster answers on chat

• Stay logged in before starting the chat so support can view your account faster.
• Share your registered mobile or email at the start of the chat.
• Mention your issue in one short line first, for example: “UPI deposit not credited”.
• Keep screenshots of error messages ready and send them inside the chat.
• Avoid sending many repeated messages, as it can push your query down in the queue.

Email customer service is useful when you need to share documents, explain complex issues, or need a written record of the answer.

How to contact through support email

• Open your email app and compose a new mail.
• Use the official support address given in the 1win account or help section (for example: support@[domain]).
• Add a clear subject line, such as “KYC verification pending” or “Withdrawal on hold”.
• In the mail body, include:
• Your full name and registered mobile number.
• User ID or login email.
• Short summary of the issue.
• Date, time, and amount for any payment problem.
• Screenshots or PDFs as attachments if required.

When email support works best

• KYC and account verification, where you must send PAN, Aadhaar, or bank proof.
• Disputes on game outcome, bet settlement, or transaction history.
• Complaints that need detailed review by the support team.
• Queries where you prefer a written answer from customer support.

Email addresses and handling

• General customer service: check the “Contact” or “Support” area in your account for the latest support email.
• Payments or finance-related questions may have a separate address, shown in the banking or cashier page.
• Technical support issues might be routed internally from the same email, based on your subject.

Expected reply time on email

• Standard reply time is within 2–8 working hours.
• During heavy sports days, it can take up to 24 hours.
• Complex technical or account review cases may need more time.

Tips for faster email resolutions

• Use a short and direct subject line.
• Include all key details in the first mail to avoid back and forth.
• Attach clear images of error messages and documents.
• Send mail from the same email that is registered on the site.
• Avoid sending multiple mails for the same issue; reply on the same thread instead.

Phone support lets you speak to an agent in real time. Use the helpline number when the issue is urgent or hard to explain on chat.

How to call customer support

• Open the “Contact” or “Help” section on the website or app.
• Note the listed helpline number or free number for India if shown.
• Dial the support number from your mobile or landline.
• Choose language options if there is an IVR menu.
• Share your account details and describe the problem briefly.

Best use cases for the helpline

• Urgent payment difficulties, like high-value withdrawal stuck.
• Trouble accessing account even after reset steps.
• Verification questions when documents were rejected.
• Clarification on important betting limits or responsible gaming tools.

Phone timings, languages, and wait time

• If a helpline number 24 7 is provided in your account, you can call any time.
• Typical languages are English and Hindi; other languages may depend on time of day.
• Usual waiting time is 2–5 minutes, higher during live match peaks.
• Many issues get solved during the same call.

Tips for quicker phone support

• Keep your user ID, registered mobile, and last transaction details ready.
• Call from your registered mobile number when possible.
• For non-urgent questions, try live chat to avoid hold time.
• Stay on the line until you note down the reference number or email confirmation.

You can contact the support team through selected social and messaging platforms. This is helpful when you are on mobile and prefer chat-style help.

Available platforms

• WhatsApp: Some users see an official WhatsApp support button in the account section.
• Telegram: There may be a support game or help channel link on the website.
• Facebook Messenger: Official page link is usually placed in the footer or contact area.
• X (Twitter): A support handle can be used for public questions and basic guidance.

Always confirm that the profile is official from the website before sharing any personal data.

When social and messaging support is useful

• Quick status checks on general queries.
• Basic help on how to join, log in, or navigate the site.
• Getting links to guides, FAQs, and rules.
• Non-sensitive questions where full KYC data is not needed.

Response time on social channels

• First reply is usually within 15–60 minutes, based on traffic.
• Complex payment or account cases may be moved to email or in-site chat.

Tips for safe and effective social contact

• Do not share your password, full card details, or OTP on any platform.
• Share only your user ID and registered mobile, and only after confirming the official channel from the website.
• For high-value payments or KYC documents, shift the conversation to official in-site chat or support email.
• Take screenshots of the chat if you are asked to move the case to email, so you can refer to it later.

Technical support handles problems related to the site, app, payments, and games not working as expected.

How to reach technical support

• Start from live chat and mention that you have a technical issue.
• Use the support email and add “Technical” in the subject line when needed.
• In some cases, phone agents raise a technical ticket on your behalf.

Issues handled by technical support

• Login failures, frequent disconnections, or OTP not received.
• App not installing or app crashing on Android or iOS.
• Deposit deducted from bank or UPI but not reflected in balance.
• Withdrawal request not going through or error on cashier page.
• Game not loading, stuck round, or bet not settling.

Contact details and routing

• Use the main support email for technical queries; routing will be done internally.
• Mention your operating system (Android, iOS, Windows, Mac) and internet type (Wi-Fi, mobile data).
• A reference or ticket ID is often shared for tracking.

Expected handling time for technical cases

• Simple app or browser issues often get resolved during the same chat.
• Payment gateway checks can take a few hours.
• Complex technical bugs may need up to 24–48 hours for full resolution.

Tips to speed up technical support

• Share screenshots or screen recordings showing the error message.
• Mention date and exact time of the issue.
• Tell support which device and version you are using.
• Confirm steps already tried, like reinstalling the app or changing network.
• Keep checking email or chat for follow-up questions from the support team.

High-value and loyal players may receive VIP or priority customer service. This gives faster access to the support team and quicker handling of key issues.

How VIP players access priority support

• VIP status is usually based on play level and account history.
• Once eligible, a manager or support mail shares contact details for VIP channels.
• Priority options may include a dedicated support number, faster live chat queue, or direct email contact.

When priority support helps most

• Large withdrawal requests or payment clarifications.
• Limits, responsible gaming tools, or higher stake queries.
• Special technical support for frequent high-stakes sessions.
• Feedback or complaints that need senior review.

Typical response times for VIP support

• Live chat connection often within under a minute.
• Calls answered faster on the dedicated helpline.
• Email replies often prioritised within a few hours.

Tips to benefit from VIP service

• Use the dedicated channels shared in your account or from the VIP manager.
• Keep communication polite and focused on one issue per request.
• For financial questions, always have transaction details handy.
• Ask your VIP contact about any extra support tools available to you.